Refund and Cancellation Policy
Last updated: October 15, 2026
1. Delivered token transfers
NGT purchased through checkout is sent to the Base address entered at checkout. A transfer that has been confirmed on Base is final. The gateway cannot reverse a confirmed blockchain transaction.
2. Failed delivery
If Paddle completes the card payment and the gateway does not deliver the NGT because of a technical error, you can request a full refund or a manual resend. Email the Paddle order ID and the recipient address to support@ngtchain.com within 14 days of purchase.
3. Cancellation
These checkouts are one-time purchases. There is no subscription to cancel. Close the checkout window before paying if you do not want to complete the order.